Host Terms

These Host Terms apply in addition to our Terms of Service. Where they conflict, these Host Terms win for anything to do with your listing, your bookings and your money. You accept them when you sign the Host Agreement in the app.

1. What we do and do not do for you

We would rather under-promise here than have you rely on something that does not exist. As of the effective date above:

If any of this changes — for example if we later put a real, underwritten insurance product in place — we will say so explicitly, with the insurer named and the policy terms published.

2. Getting listed

• Registering does not put you live. Every business is reviewed and approved manually before it appears in the app.
• You must upload the verification documents we ask for — proof of identity for the account owner and proof that the business is registered. We may ask for more.
• You must hold whatever permits and licences Namibian law requires for what you sell — tourism registration, health and safety, transport, guiding qualifications. That is on you, and we may ask to see them.
• Everything in your listing must be true: the photos must be of your property, the amenities must exist, the prices must be the prices.
• We can decline or withdraw approval at our discretion, and will tell you why.

3. Commission

• We charge 12% of the total booking value on every booking completed through the platform.
• The commission is host-side: the guest pays the price you listed, and we deduct 12% from your payout. Nothing is added to the guest's bill.
• The price you publish must be the price a guest would pay you directly. Do not inflate your NamibiaGo price to recover the commission.
• If a booking is refunded, the commission is reduced in proportion. On a full refund we keep nothing.
• We will give you notice before changing the commission rate, and it will never apply retroactively to bookings already taken.

4. Payments and payouts

NamibiaGo collects from the guest as merchant of record. The guest's money reaches us, not you, and we remit your share to you.

• When.A booking becomes payable to you once it is marked complete, which happens after the guest's stay or service date. Payouts are then made on our payout run. We do not commit to a fixed number of days at launch; we will tell you the current schedule when you are approved, and we will tell you if it changes.
• How. By bank transfer to the account you registered in Business → Payout Details. We can only pay the account holder named on your verified business documents.
• Accuracy is your responsibility. Wrong bank details mean a failed or misdirected transfer. We will help trace it, but we cannot recover money sent to an account you told us to use.
• Currency and fees.Guests may pay in NAD, ZAR or USD. Payouts are made in your account's currency. Exchange rates and any bank or intermediary fees on the receiving side are yours.
• Withholding. We may hold a payout where a booking is disputed, where fraud is suspected, where a chargeback is open, or where we are legally required to. We will tell you why.
• Set-off. If you owe us — for example after a refund or chargeback on a booking already paid out — we may deduct it from future payouts.

5. Refunds and chargebacks

• Refunds follow the published cancellation table in the Terms of Service. You accept that table by listing.
• Where a refund is due because you cancelled, could not deliver, or materially misdescribed the listing, the refund comes out of your payout in full.
• If a guest raises a chargeback with their bank, we will ask you for evidence and defend it where the evidence supports you. If the chargeback succeeds on a booking you were paid for, the amount is recoverable from you.
• Persistent refunds and chargebacks caused by your listing can lead to delisting.

6. Your obligations to guests

• Honour every confirmed booking at the price and terms shown.
• Respond to booking messages promptly. Guests are often mid-journey with limited signal.
• Keep availability and pricing current. Double-booking a guest who has already paid is a serious breach.
• Do not take a booking that came from NamibiaGo off-platform to avoid commission, and do not ask guests to pay you directly for a booking made here.
• Do not solicit, incentivise or write fake reviews, and do not retaliate against a guest for an honest one.
• Treat guests without discrimination on grounds of race, ethnicity, nationality, religion, sex, gender identity, sexual orientation, disability or age.
• Handle guests' personal data only to deliver their booking, keep it secure, and delete it when you no longer need it. You are an independent data controller for the guest data we pass you.

7. Tax

You are responsible for your own taxes — Namibian VAT, tourism levy, income tax and anything else that applies to your business. We do not withhold or remit tax on your behalf, and nothing here is tax advice. We will make your booking and commission records available so you can account for them.

8. Suspension and delisting

We may suspend or remove your listing if you break these terms, if guest safety is at risk, if your documents lapse, if you consistently fail to honour bookings, or if we are legally required to. Where it is safe and lawful, we will tell you why first.

You may leave at any time. Bookings already confirmed must still be honoured, and payouts owed to you will still be paid.

9. Liability between us

Our liability to you for any booking is limited to the commission we earned on it. We are not liable for lost bookings, lost profit, guest behaviour, property damage, or events outside our reasonable control. You indemnify us against claims arising from your listing, your services, or your breach of these terms — including guest injury and regulatory action against your business.

Nothing here excludes liability that cannot lawfully be excluded.

10. Governing law

These Host Terms are governed by Portuguese law, with disputes before the courts of Portugal. Your obligations as a Namibian business under Namibian law are unaffected.

11. Contact

Payouts, approval and listing questions: support@namibiago.com
Legal: legal@namibiago.com