Legal
Delete Your Account
You can delete your NamibiaGo account and its data at any time, from inside the app or by emailing us. No hoops.
Effective 22 July 2026
Option 1 — delete it in the app (immediate)
- Open NamibiaGo and sign in.
- Go to Profile → Settings.
- Tap Delete Account.
- Confirm.
Deletion runs immediately. You are signed out and your account cannot be recovered.
Option 2 — ask us by email
If you cannot get into the app, email privacy@namibiago.com from the address registered to your account, with the subject "Account deletion request".
We verify the request and delete the account within 30 days, and confirm when it is done. We may ask one question to confirm it is really you — we will never ask for your password.
Before you delete: export your data
Deletion is permanent and we cannot bring anything back. If you want a copy first, go to Profile → Settings → Export My Data. You will receive your account data in a machine-readable format.
What happens to your data
| Data | What we do |
|---|---|
| Account and profile | Deleted — email, display name, avatar, sign-in identity |
| Bookings and payment records | Deleted from our systems |
| Trips, saved items, messages | Deleted |
| Push notification tokens | Deleted — no further notifications |
| Stripe customer record | Deleted at Stripe as part of the same process |
| Reviews and road reports | Anonymised, not deleted. The content stays so other travellers keep the information, but it is unlinked from you and no longer shows your name. |
| Business listing (if you are a host) | Contact us first. Deleting the owner account affects a live listing and any bookings guests have already paid for. |
What we cannot delete
- Payment processor records. Stripe keeps its own record of transactions it processed, for as long as its legal obligations require. That is outside our control.
- Accounting records. Financial records of transactions are kept as long as tax law requires, separately from your account.
- Backups. Deleted data may persist briefly in encrypted backups before those rotate out.
If you have an upcoming booking
Deleting your account does not cancel a confirmed booking and does not trigger a refund. Cancel the booking first so the refund rules apply, then delete the account.
More
Full detail on what we hold and why: Privacy Policy. Questions: privacy@namibiago.com.
This page applies to the NamibiaGo mobile app (package com.namibiago.app), operated by Ian Louw.